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Wednesday, March 10, 2010
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Privacy Policy


MOST RECENT REVISION: April 11, 2006

OUR PRIVACY PROMISE

At Pieces of the Puzzle, LLC (“Pieces of the Puzzle”), we believe that privacy is fundamental to everyone, but in particular, those with disabilities. We pledge to always treat your information with the utmost respect and sensitivity and that we will never share your information without your explicit consent, except as outlined in this Privacy Policy below. By using our web site (“Site”) (or requesting products or services from us), you agree to the terms of this Privacy Policy and agree to accept it and all other notices from us electronically at this Site. If you have objections to the Privacy Policy, you should not access or use the Site, or request products or services from us.


HOW WE MAY USE AND SHARE YOUR INFORMATION

We may use or share your information for:
  • Treatment (such as sending sharing information with your therapist(s))
  • Payment (such as billing your insurance)
  • Operational Improvement (such as teaching new hires or measuring our performance).
  • Business Associates (such as a collection agency)
  • Appointment Reminders
  • Treatment Alternatives
  • Other People Involved In Your Care (such as a family member or friend who helps with your therapy)
In limited cases, we may use or share your information without your permission. We may give out information about you for:
  • Reports of abuse, neglect, or domestic violence;
  • Emergency situations that require immediate release of information; and
  • Police requests and/or court orders.

ASSIGNMENT

If Pieces of the Puzzle goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, we reserve the right to transfer (assign ownership of) your personal information, which will likely be among the assets transferred. If, as a result of the transfer, your information will be used in a manner substantially different from that stated at the time of collection, you will be given notice.


YOUR RIGHTS CONCERNING YOUR INFORMATION

You have the following rights regarding information we maintain about you:

  • Right To Inspect and To Receive Copies. You have the right to look at and to receive copies of the information used to make decisions about your case. To look at and to receive copies of information used to make decisions about you, you must submit your request in writing.


  • Right To Amend. If you think that information we have about you is wrong or incomplete, you have the right to ask for an amendment to your record. To ask for a change to your record, you must make your request in writing and submit it to the correspondence address listed on this page. Also, you must give a reason that supports your request. We may say no to your request for an amendment to your record. We may do this if it is not in writing or does not include a reason to support the request. We also may say no to your request if you ask us to amend information that:

    • we did not create, unless the person or entity that created the information is no longer available to make the amendment;
    • is not part of the records used to make decisions about you;
    • is not part of the information which you are permitted to inspect and to receive a copy; or
    • is accurate and complete.


  • Right To an Accounting of Disclosures. You have the right to get a list of the disclosures we made of your information. This list will not include all disclosures that we made. It will not include disclosures you specifically approved. To ask for this list you must submit your request in writing to the correspondence address listed on this page.


  • Right To Request Restrictions. You have the right to ask for a restriction or limitation on the information we use or share for treatment, payment or operational improvement. You also have the right to ask for a limit on the information we share with someone who is involved in your therapy or in the payment for your therapy. Such a person may be a family member or friend. We do not have to agree to your request. If we do agree, we will fulfill your request unless the information is needed to provide you with emergency treatment. To ask for restrictions, you must make your request in writing us at the correspondence address listed on this page. You must tell us:

    • what information you want to limit,
    • how you want us to limit the information, and
    • to whom you want the limits to apply.


  • Right To Request Confidential Communications. You have the right to ask us to communicate with you about matters in a certain way or at certain places. You must make your request in writing at the correspondence address listed on this page. We will fulfill all reasonable requests.


  • Right To a Paper Copy of This Notice. You may ask us to give you a copy of this Notice at any time. Even if you have agreed to get this Notice electronically, you still have a right to a paper copy of this Notice.


  • Revisions To This Notice. We may update this Notice to show any changes in our privacy practices. We reserve the right to make the updated Notice effective for information we already have about you. It also will be effective for any information we receive in the future. We will post a copy of the current Notice on our website at all times.


OTHER USES OF INFORMATION

Other uses and disclosures of information not covered by this Notice or by other laws that apply to us will be made only with your written permission. If you give your permission to use or share your information, you may cancel that permission, in writing, at any time. If you cancel your permission, we will no longer use or share your information for the reasons covered by your written permission. We cannot take back any disclosures we have already made with your permission. We are required to keep records of the treatment recommendations that we provided to you.


PRIVACY-RELATED INQUIRIES AND COMPLAINTS

Pieces of the Puzzle takes its users' privacy concerns seriously. If you believe that Pieces of the Puzzle has not complied with this Privacy Policy with respect to your personal information or you have other related inquiries or concerns, please contact us by email or write us at the following correspondence address:


    Pieces of the Puzzle, LLC
    Attn: Privacy Dept.
    6030 Daybreak Circle
    Ste. A-150, #283
    Clarksville, MD 21029
We will use commercially reasonable efforts to promptly determine and remedy the problem.


PRIVACY PRACTICES SPECIFIC TO OUR WEBSITE


There are certain areas of the Site that request specific personal information including name, phone number, and e-mail address. Our intent is to allow you as much control as possible over your personal information. By using our Site or requesting products or services from us, you agree to the terms of this Privacy Policy and agree to accept it and all other notices from us electronically at this Site. If you have objections to the Privacy Policy, you should not access or use the Site.


WHAT INFORMATION WE COLLECT ON OUR SITE

As a visitor to this Site, you can engage in activities without providing any personal information. In connection with some Services, Pieces of the Puzzle may ask you to provide certain information about yourself to register a username and a password. It is completely optional for you to engage in these activities. If you elect to engage in these activities, however, Pieces of the Puzzle may ask that you provide us personal information, such as your first and last name, mailing address (including zip code), e-mail address, and other personal information.


TRACKING DATA

When used properly, cookies can improve the utility of a site by being able to securely store and apply personal data that visitors have voluntarily shared with the site. "Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. Most web browsers automatically accept cookies, but you can change your browser settings to prevent such acceptance. Doing so, however, may result in disabling the functionality we have in place to better serve your needs. We use session ID and persistent cookies. After a visitor closes his or her browser, a session ID cookie terminates. A persistent cookie is stored on a visitor's computer for an extended period of time.

We use cookies to personalize the experience of our visitors, provide support to customers, record visitor preferences, provide personalized and specialized content, record session information, track visitor click stream behavior throughout the Site, and customize Site content based on your browser type, operating system, and preferences. Our Site uses the Zorble service and cookies to measure traffic.


THE ZORBLE SERVICE

Our Web pages contain electronic images (called a "pixel image" or "web beacon") that allow us to count page accesses. These pixel images do not collect, gather, monitor or share any personal information about our users (or those of our customers) - they are just the technique we use to compile anonymous, aggregated statistics about site usage. These compiled aggregate statistics are used to improve site performance and experience for users. This technology may be used for tracking purposes such as tracking visitor click stream behavior throughout a website.


USE OF YOUR INFORMATION COLLECTED ON OUR SITE

    General. Pieces of the Puzzle collects your information to record and support your participation in the activities you select. We do not collect e-mail addresses, postal addresses, telephone numbers or other personal information without you voluntarily providing us with this information.

    Marketing. We will periodically use your information for service, sales, support, and marketing purposes. If you do not wish to receive marketing material, you may opt-out by emailing us and giving us your name and email address.

    Service Announcements. Sometimes we need to send you service announcements. For example, if a visitor has submitted information that does not match your existing information, we may notify you of that. You may not opt-out of these communications.

    Confirmations. We may send out confirmations whenever you submit a request. You may not opt-out of these communications.

    Other Third Parties. We also may disclose all of the personal information we collect from you to companies that perform services and functions, including marketing services, on our behalf, such as communications management firms or call centers, and we may disclose some or all of this information to other financial institutions with whom we have joint marketing agreements. From time to time, we may share your e-mail, postal address or telephone number with other organizations and companies whose products or services we think you may find interesting.

    Aggregate Data. Pieces of the Puzzle may collect information about the use of the Site, such as the types of services used and how many users we receive daily. Other than for the tracking purposes identified above, this information is collected in aggregate form, without identifying any user individually. Pieces of the Puzzle may use this aggregate, non-identifying statistical data for statistical analysis, marketing or similar promotional purposes.

    International Transmission. When you submit personal information to Pieces of the Puzzle through this Site, you understand and agree that this information may be transmitted across national boundaries and may be stored and processed in any of the countries in which Pieces of the Puzzle maintains offices, including without limitation, the United States. You also acknowledge that in certain countries or with respect to certain activities, the collection, transferring, storage and processing of your information may be undertaken by service providers. Such service providers are bound by data protection laws meeting the European Commission's Directive on Data Protection or by contract to not use your personal information for their own purposes or provide it to any third parties except in connection with providing products or services you request or as you may opt-in. One instance where this could occur is in conjunction with framed pages in which the URL for the pages is not visible and the pages are being hosted by a service provider.

    Consent. By voluntarily providing us with your name, e-mail address, postal address, telephone number and other personal information, you consent to our use of such information to provide that service or product to you and for the purposes described in this Privacy Policy.


OTHER WEB SITES & YOUR PRIVACY CONCERNS

Our Site may contain links to other web sites that are not owned or operated by Pieces of the Puzzle. We are not responsible for the privacy practices or the content of such web sites. For more information on your privacy rights with regard to those sites, please refer to the privacy policies of each web site that you visit.


OUR COMMITMENT TO CHILDREN'S PRIVACY

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information from the Site from those we actually know are under 13, and no part of the Site is structured to attract anyone under 13.


SECURITY: ONLINE AND OFFLINE

To help ensure the integrity and privacy of the information you give us via the Internet when you request services from us or our service providers, we have licensed the industry-standard Secure Sockets Layer (SSL) technology that permits encryption of potentially sensitive information such as your name, address and credit card number. This will make your information unusable in the event of unauthorized third-party interception. Only employees who need access to your information to perform a specific task have access to such information. All of our employees must abide by this notice and are kept up-to-date on security practices. Any employee who violates this notice is subject to disciplinary action. Notwithstanding our commitments, you should be aware that there is risk involved in transmitting information over the Internet. Although we try to protect your personal information, we cannot guarantee the security of any personal information you transmit to us. You transmit your personal information to us at your own risk. If you have any questions about the security at our Site, you can send us an email.


POLICY CHANGES

By using our Site, you consent to the collection and use of your non-personal information by Pieces of the Puzzle. From time to time, we may use your non-personal information for new, unanticipated uses not previously disclosed in our Privacy Policy. We may amend this Privacy Policy from time to time, and all Privacy Policy changes and updates will be promptly posted on our Site. For any material changes to this Privacy Policy, we will notify you either by placing a prominent notice on the home page of our Site or by directly sending you notification of any material changes.


FEEDBACK

Our continuing goal is to protect and safeguard your right to privacy. As such, we appreciate all feedback that helps us improve our Privacy Policy. Please share with us your thoughts, comments, and suggestions.




 

 
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